Terms and Conditions

Items that are sold as brand new may be returned or exchanged within the first 7 days of receiving them, as long as they are returned in brand new, unworn condition. The buyer must pay for return shipping. Please contact us using the form below before sending back any purchased merchandise.

Handmade items are guaranteed to have quality workmanship. Please contact us if you have any problems with your handmade item within the first 30 days.

Used items may show signs of previous wear. We do our best to photograph and make note of any significant imperfections in the listing itself. If you feel that we failed to communicate a problem with an item, please contact us using the form below to discuss potential resolution.

For info on pre-orders, please read this FAQ!

These policies are designed to protect our small business, but we also want to make sure that you love your purchase! Please contact us to discuss any issues with your order.

 Shipping

Within the United States, we ship via USPS using First Class or Priority Mail. International orders will ship via USPS First Class International, or Priority International if the total weight exceeds 4 lbs. DHL and UPS shipping options are also available. Shipping costs are calculated at checkout depending on the size and weight of your order.

Your order will ship within 3 business days. Any current or upcoming shipping pauses will be announced on a notification bar at the top of the screen. Please take note of this while shopping.

Forest Girl Clothing is not responsible for customs fees associated with international shipping.

If a package goes missing during shipping, this falls under the responsibility of the postal carrier. Please use your tracking information to contact them regarding any missing packages.

Most of our orders are protected by Shipsurance for up to $200 insurance coverage. Here is the full list of coverage rules and exclusions. If your items do not arrive safely at the destination, we will work with you to file a claim if you are eligible.

Our business mailing address:

Atelier Heidi
PO BOX 1123
Ferndale, WA
United States
98248